Maisie Runner

If you have changed your mind about any of the M.M Linen items you have ordered, we are more than happy for you to return these to us for a refund and ask that you contact us by phone (01858 810 023) or email prior to returning your goods, to advise us of the reason for your return and if you require a refund or exchange.

Please enclose the returns form provided with your returning goods, and include on this your name, order number and the reason for your return; this is so our warehouse team can recognise your order and process your returns request in a timely manner.

If goods are received damaged, please notify our customer services as soon as possible after receipt on 01858 810 023 or via email. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Refunds are processed within 14 days of receiving the goods back to the original payment method.

Shipping fees are only refundable where there is a fault with your order or any of the products that you have been sent.

Please retain your proof of postage, as we cannot be responsible for any goods lost in transit.

For any item purchased from one of our retail stockists, please return it to the stockist you originally purchased from, as they have their own returns policies.

[ Our full Returns Policy is available to view here ].