Refund policy

If you have changed your mind about any of the M.M Linen items you have ordered, we are more than happy for you to return these to us for a refund.

We ask that you contact us by phone (01858 810 023) or email prior to returning your goods, to advise us of the reason for your return and if you require a refund or exchange.

We also ask for you to enclose return form provided with your returning goods, and include on this your name, order number and the reason for your return; this is so our warehouse team can recognise your order and process your returns request in a timely manner.

Our return address is:

Returns Dept
Small World Textiles
M.M Linen Returns
A7 Building
Bellamy Road
NG18 4FN

Shipping fees are only refundable where there is a fault with your order or any of the products that you have been sent.
Please retain your proof of postage, as we cannot be responsible for any goods lost in transit.
Refunds are processed within 14 days of receiving the goods back to the original payment method.
For any item purchased from one of our retail stockists, please return it to the stockist you originally purchased from, as they have their own returns policies.

Damage or Non-delivery

If goods are received damaged, please notify our customer services as soon as possible after receipt on 01858 810 023 or via email.

Damaged product and packaging must be retained in case inspection is requested by our carriers.